HOW TO FINISH YOUR ID VERIFICATION WITH ONE TRY?
PLEASE CHECK ALL OF THIS BEFORE STARTING YOUR ID VERIFICATION!
IN CASE SOMETHING IS NOT CLEAR PLEASE CONTACT US VIA: SUPPORT@PAYAPIESCROW.COM
|What are the minimum handset OS versions supported?||iPhone 4 or higher; Android 5.1 or higher|
|I have not received the link.||Check you are using the correct email address or mobile phone number.|
|I cannot open the link.||Check that you are on WiFi or have mobile data, are not in ‘flight mode’ and (if applicable) that you have sufficient credit.|
|The link says “unauthorized”.||The link has expired or has been used and the identity verification process completed. If you have not completed the process, request another link.|
|Video camera does not open.||When prompted to ‘Allow access to camera?’ press ‘Yes’. If necessary, close all browser sessions and re-start using same link.|
|I see a white screen instead of live image when opening the still camera.||Too many video retakes overloading memory; clear memory by closing all browsers and re-start using same link.|
|I see a black screen instead of live image when opening the still camera.||Camera in use by another app or browser session. Close all apps/sessions and restart from scratch using same link. |
If you interrupted the flow for any reason (e.g to fetch documents or to take a call) you must restart from where you left off. If not, close all browser sessions and restart from scratch using same link.
|Image of ID is wrong way up.||Press rotate button for correct orientation.|
|ID image is blurred||Retake image and (1) check focus, (2) hold camera still and (3) ensure the lens is not scratched.|
|You get a message at the end that says ‘Error – please contact customer services’||Something has gone wrong. Please close all browser session and re-start from the beginning with the same link. If you are still facing the same please error at the end of the process, check your internet connection. If have a good internet connection and are still having this issue please contact customer services.|
The user will either be passed or failed. If failed, you will receive one of these messages:
|Insufficient data||Document that does not have all the data fields needed to validate a document e.g.For Proof of Identification (” ID documentation”) – no name, no photo, no expiry date.|
For Proof of Address( ” Utility Bill”) – no name, no address, not enough data .
|Document not valid (Invalid examples)||· UK mobile phone bills;· UK provisional driving licences|
· Photocopy of ID
· Solicitor letter
· Employer letter
· Bank letter (if difficult to find relevant data)
· Rental agreement without logo
· Non Latin characters – e.g. Greek or Cyrillic characters
|Data mismatch||Data field mismatch|
|Document expired||Proof of Identification expired; Proof of Address (” Utility Bill”) date older than 3 months.|
|Document not clear||Unreadable for any reason due to bad quality or the whole document is not visible.|
|Document has no date||No date on Proof of Address ( ” Utility Bill”)|
|Document anomaly||Suspicious document|